Bacon & Co. — est. 1925
Contents
  1. 01Executive Overview
  2. 02Proposed Solution
  3. 03Manufacturing
  4. 04The Store Platform
  5. 05Platform Capabilities
  6. 06Uniform & Safety
  7. 07Governance & Brand
  8. 08Inventory & Fulfillment
  9. 09Reporting & Analytics
  10. 10Implementation
  11. 11Account & Support
  12. 12Innovation
  13. 13Client Experience
  14. §9The 1,000-Hire Wave

Section 8 · Required Presentation Section 09

Reporting & Analytics

Reporting out of our own ERP, which is why a report Pilot wants is something we can build rather than something we can request.

Proprietary website platform + in house developed ERP means maximum reporting capabilities.

  • Order activity.
  • Inventory levels.
  • Usage trends.
  • Fill rates.
  • Shipping performance.
  • Exception reporting.
  • Backorder reporting.
  • Customer activity reports.

All reporting data is generated from our ERP in real time and can be distributed at whatever frequency Pilot wants — daily, weekly, monthly, quarterly or on demand. Custom reports can be developed within the ERP to carry whatever information Pilot determines is useful for managing the program. Reports are then added directly to a user's portal on the platform for instant availability.

Reports from the portal

The reporting tab, as an administrator sees it

The reporting tab in the portal
Reporting, in the portal. Total spend, average order and the items actually moving, scoped to whoever is looking at it.
Sales by item
By item. What is actually moving, which is what an inventory plan is built from.
Sales by buyer
By buyer. Spend per person, which rolls up to department and location.
Inventory position
Inventory. Every item and the quantity live inventory last reported, with the age of the figure.

How we are measured

Current performance
MetricCurrentHow it is measured
Fill rate, in-stock programsExceeds 98%Order placement through to shipment
Fill rate, domestic branded ordersApproximately 90%Artwork and order approval through to shipment
Fill rate, custom programs98%Order placement through to shipment
Custom product failure rateUnder 0.5%Against an industry benchmark of approximately 2%

We also measure on-time delivery performance, customer service responsiveness, inventory accuracy, order accuracy and quality performance. Results are reviewed internally and shared during scheduled business reviews, with corrective action plans implemented whenever a trend indicates one is needed.